FAQ
FAQ
AboutTiming
Q: When do I need to complete the survey, and what if I miss the deadline?
A: The survey will automatically close after 11:59 PM onMarch 31st, 2024 (PST). Users who have not completed the survey byMarch 31st, 2024. will be refunded according to Option 1.
Additionally, afterMarch 31st, 2024, the extra $30 will not be supported when users ask to change from Option 2 to Option 1.
As we need to collect your information and allocate time for bank transfers, we recommend completing the survey and providing the necessary details byFebruary 1st, 2024. We plan to process the first batch of payments in earlyFebruary 2024, although the actual date of receipt may vary slightly. Refunds will be processed in the order we received the requests, so we recommend that you let us know as soon as possible.
Q: How long will it take to receive the refund?
A: All orders require manual verification. If you choose Option 1, the funds are expected to be credited within 45 days afterthe application is received. However, it could take longer depending on the refund method. If you choose Option 2, we will send the voucher code to your email during the pre-launch phase of our new product.
About Option1
Q: What information do I need to provide?
A:Please follow the link to the information registration page and fill in the details as instructedhttps://forms.gle/cfBpL4Cu7UDmkfxEA. If you have any questions, please contact us.
Q: How can I change my selected option?
A: As the survey canonly be filled out once, please consider your choice carefully before submitting. If you want to change your selection from Option 2 to Option 1, please contact support@ankermake.com. Changing your option will result in a longer wait to receive your refund. Please note that after March 31st, 2024, the extra $30 will not be supported when users ask to change from Option 2 to Option 1.
Q: How do I receive my refund for Option 1?
Click the link provided in the update and follow the instructions to leave your payment account information. We will process this in batches.
Q: If we have chosen Option 1, can we switch to Option 2?
A: Users who have chosen Option 1 cannot switch to Option 2.
AboutOption 2
Q: How do I use the voucher in Option 2?
A: We will send you the voucher code to your email before the new product is launched, and it can be used to purchase the new product at a discount.
Q: Are there any restrictions on using the voucher in Option 2?
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The $600 voucher is valid for six months after the launch of the new product.
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The $600 voucher is non-refundable and cannot be exchanged for cash.
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The $600 voucher cannot be combined with other discounts.
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The $600 voucher cannot be used to purchase filaments or accessories.
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The $600 voucher can only be used to purchase our new product.
Q: If we have chosen Option 2, can we still choose Option 1?
Users who have chosen Option 2 can still change to Option 1. However, after March 31st, 2024, users who change their choice will only receive a full refund without any additional compensation.
Other Questions
Q: What is the process for users who only purchased filament?
A: Users who only purchased filament should choose Option 1.
Q:What is the process for users who purchased both the machine and filament?
A: If you purchased both filament and the V6 color engine and meet the criteria, you can choose Option 2 and also receive a refund and subsidy for the filament.
Q: What is the process for users outside theUS, UK, Canada, and EU?
A: Due to regional restrictions, Option 2 is only available to backers in theUS, UK, Canada, and EU. Backers in other regions can only choose Option 1.
Q: How do users who have already received a refund get the additional payment?
A: We will make the payment using the existing refund method.
Q: Where can I find information about the new product series?
As we are currently in the development stage, we cannot provide any information at this time.Please check out the AnkerMake Blog and join our Discord community athttps://discord.gg/ankermake to stay up to date.